Instructions + Media Shipping Form (The form
follows the shipping instructions)
Packaging Instructions:As a general
rule, handle a hard disk as you would handle an egg. Handle failed hard disk
drives with the same care as new drives. Use the original shipping materials,
if you still have them. If do not have them, they are relatively easy to
media (i.e. hard disk) in an anti-static bag,tinfoil
or simply kitchen alumnium foil to prevent
electrostatic discharge (ESD).
a box that is at least twice the size of the mediaso
that the media can be suspended in the middle of the box. We recommend a
minimum of two inches of insulation all around for a 2 lb
foam, bubble wrap, or creased newspaper so the mediawill
not movefrom the
middle of the box. Avoid using peanuts as contents will settle to the
bottom of the box.DO NOT SEND YOU HARD
DRIVE IN JIFFY BAGS.
sending a PC, laptop or notebook, use great care
to ensure proper cushioning and protection. We recommendat
least 4 inchesfor
insulation. The heavier the unit, the more insulation and cushioning is
Make sure it is
clearly labelled asFRAGILEanddon't
the completed and signed media shipping form BELOW.
you have any questions or you want to discuss a specific case, please do call
us on0207 516 1077and speak with a customer service person.If you have a fax machine, fax a copy of
the completed and signed form to 0208 3682156 so that we can pre-book your data
Just fill out the form online then PRINT and sign it
and send it to us with your hard drive/media from which you need data recovery.
PLEASE CUT THE SHIPPING ADDRESS LABEL AT THE BOTTOM AND STICK
IT ON YOUR PACKAGE. DO NOT SEND ANY
MEDIA IN JIFFY BAGS.USE WELL-PADDED BOXES ONLY OR BRING IT TO US IN PERSON IF AT ALL
have any questions or you want to discuss a specific case, please do call us on
0207 516 1077 and speak with a customer service person. If you have a fax machine, fax a copy of the completed
and signed form to 0208 368 2156 so that we can pre-book your data recovery request.
DATA RECOVERY: Please tick box as appropriate)
Laptop Hard Drive
External Backup Hard Drive
USB Memory Stick
Manufacturer: Tick as appropriate):
Number if known):
Number If known):
System tick as appropriate):
(How many are you sending us?)
Does the hard
drive make any ticking noises?
Is the hard drive recognised in the BIOS?
Most important folders and/or files you want recovered:
DATA RECOVERY TERMS AND
CONDITIONS: (Please read and sign below)
DEFINITIONS: Data Maestro is herein refers to "Data Maestro", "Data
Recovery Lab", "Data Recovery Doctor", "Data Recovery
Clinic", "Data Recovery 27/7" and "Data Recovery
client authorizes Data Maestro or its agents to conduct an evaluation of
the media sent to determine the nature of the damage and provide an
estimate of the data recovery cost and turnaround. The evaluation is free and
no work beyond this evaluation will be charged without explicit client
client authorizes Data Maestro, its employees, independent contractors,
and agents, to receive and transport this media/equipment/data to, from
and between their facilities.
client hereby represents, warrants, and affirms that he, she, or it is the
owner or the authorized representative of the owner of the property and
all of the information and data stored on said property. By asking Data
Maestro to enter into this agreement with you, as client, you declare that
the foregoing representations are true and correct. You agree to indemnify
Data Maestro for any claims against Data Maestro related to this data
2.Failure to claim property
property left with Data Maestro unclaimed for 30 days, will be disposed or
recycled. At which time, Data Maestro shall have no liability to the
client or any third party.
Maestro shall not be liable as a result of this agreement or the performance
of any data recovery services or evaluation of the possibility of
providing data recovery services, for any claims regarding the physical
functioning of equipment OR media or the condition or existence of data on
storage media supplied before, during or after service.
CLIENT UNDERSTANDS THAT DATA RECOVERY CANNOT BE GUARANTEED.
NO EVENT WILL Data Maestro OR ANY CONTRACTOR, EMPLOYEE, OR AGENT OF Data
Maestro BE LIABLE FOR ANY LOSS OF DATA OR LOSS OF REVENUE OR PROFITS OR
ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, IN
CONNECTION WITH THIS AGREEMENT OR ANY SERVICE PROVIDED BY Data Maestro OR
ITS AGENTS, CONTRACTORS, OR EMPLOYEES -- EVEN IF Data Maestro HAS BEEN
ADVISED OF THE POSSIBILITY OF DAMAGE OR LOSS TO PERSONS OR PROPERTY.
Maestro's liability of any kind with respect to the services, including
any negligence on its part, shall be limited to the contract price for the
and Data Maestro agree that the sole and exclusive remedy for
unsatisfactory work or data shall be, at Data Maestro's option, either (a)
additional attempts by Data Maestro to recover satisfactory data or (b) a
refund of the amount paid by the client. The parties acknowledge that the
price of Data Maestro's data recovery services would be much greater if
Data Maestro undertook more extensive liability or promised additional
remedies. o-Client is aware of the inherent
risks of injury and property damage involved in data recovery, including
without limitation, risks due to destruction or damage to the media or
data and inability to recover data, or inaccurate or incomplete data
recovery, including those that may result from the negligence of Data
Maestro, and assumes any and all known risks of injury and property damage
that may result. o-All
data recovered will be kept for a period of 10 days after successful
delivery to customer No charge will be made in the destruction of data.
Data will be destroyed and thereafter no further records will be kept.
Maestro agrees not to disclose any and all information or data files
supplied with, stored on, or recovered from client equipment except to
employees , independent contractors, lawyers, or agents of Data Maestro
subject to confidentiality agreements or as required by law.
is due in full upon completion of successful recovery, prior to release of
data (whether shipped, picked up or downloaded), unless by special
data recovery is defined as recovery of data that was not accessible or
visible under the client’s computer operating system.
client agrees to pay for data recovery even if Data Maestro has partially
recovered the data.
no-fee applies only when no data recovery is possible.
client is financially responsible for all shipping costs, custom duties
and taxes to and from Data Maestro.
ONLY accept VISA, MasterCard, Maestro, Solo and cash. American Express is
accepted subject to a 5% surcharge
Maestro makes no warranty, express or implied, and Data Maestro disclaims
any warranty of any kind, for the services being provided or discussed
Signature: (Input Initials As Signature)
(If you are sending your data from outside the
UK, you MUST state clearly on the address label the following statement:"GOODS FOR REPAIR AND RETURN TO SENDER. Commercial value $5" Otherwise you have to pay customs and VAT
charges before we can take delivery of your media.)
-----PLEASE CUT AND STICK
ON YOUR PACKAGE----------------------------------
DATA RECOVERY LAB
2A The Broadway Friern Barnet Road
London N11 3DT